Roll Up your Sleeves

No matter how much planning and preparation goes into a project, something, inevitably, will go wrong.  And when it does, you can sit around and wait for your peers to “do their job” and clean up the mess, or you can roll up your sleeves, take ownership of the issue, and drive it to resolution.

The first option, of course, is much easier on you, and a much more common reaction.  But the second will earn you the uncommon respect of your customer, who’s grown accustomed to sales people who disappear when the you-know-what hits the fan.

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